MTK Smartwatch update the proper way

October 10th, 2016

image013

Updated! Recently we received some feedback about the Fundo apps, we found that it is hard to pair up the devices via Bluetooth since the app can’t find the watch. Don’t worry, we have developed a new version, Fundo wear.20170616. You can download it here.

https://drive.google.com/file/d/0B1wvhNT7Y1TmeU0yTFFGWnFaczQ/view?usp=sharing

How to pair up watch and phone successfully? First, you need to enable the Bluetooth on both of your devices, next find the watch and connect, then go to the apps, click the search icon to find the watch, then connect.

Hello everyone.

Although we have already made a course about update,there are still some users don’t know how.(maybe the Chinese on the screenshot;) which makes them confused )

Here I want to make a step by steps tutorial.(MTK  Smartwatches like G2,G3,G4,G5,G6 are available)

1)Download the firmware on our official website.

2)Extract the file and open the firmware update tool folder.

3)Find the Flash_tool exe on FlashTool folder and click twice

4)Click the Option and select the USB Download/Readback(Data card)

5)Select Format FAT(disabled) then a message shows up on your screen. Tick up the Format FAT and click OK button.

6)Click the  Scatter/Config File and find the new firmware folder, select the cfg file then click Download.
image006
7)Shut down your watch and connect it to pc with a usb cable.

8)Then a message about installing new drivers shows up on your pc. If you have installed the drivers on your pc, just jump to step 12.

9) Follow the steps below
image009

10)Browse on your extracted files find the driver. click next then Finish the drive installing.
image010 image011

11)Repeat the Flash tool steps 3) – 8)

12)The left picture means it is updating. keep patience.And the right means you have updated it successfully.
image012 image013

If you have any questions keep in feedback. I’ll reply you all as soon as possible.
Where to download the firmware:http://en.001phone.cn/Download.html

And please use the latest version flash_tool.

https://drive.google.com/open?id=0B4Ay_s354RncMGdsakk0VTFqUUU

Pages: 12

You might also like

166 Comments

  • kostas

    Jul th, 2017 7:20 AM

    Hello, I’m trying to update the firmware on a G6 (2nd generation heart rate monitor) so that it supports the greek language (version D) and I keep getting the following error message: Item [5] TS_ROM3: Unsupported file_type in GFH_FILE_INFO, when I select the scatter/config file. Can you help me? Thanks!

  • Jorge Silva

    Jul th, 2017 3:56 AM

    Good afternoon
    I have windows 10 and I can not update my S9 that I bought in May of this year for the new version. Is it possible to help me? the computador doesn´t reconize de watch.

    Best regards,

  • mike

    Jul th, 2017 9:35 PM

    hey
    I have a no1 g6 smartwatch second heart rate model
    version N03D_V1.0_NB3_N01_B_1704251819
    I want to get the dutch language on it so i searched how to and apparently i need to update to Version D 20172013
    so i downloaded NO.1_G6_D_1702131308.rar
    i followed the guide and i get this when opening the cfg file :

    item[5] TS_ROM3: Unsupported file_type in GFH_FILE_INFO

    I stopped here because i dont want to brick my smartwatch
    what do i have to do?

  • Randhir

    Jul th, 2017 12:22 AM

    Hi jon
    I have no1 g6 2nd gen
    Version – N03_V1.0_NB3_N01_B_1704251819

    release time 2017/04/26

    Do i have latest Firmware ?
    i want to upgrade its firmware

    • Jon

      Jul th, 2017 12:33 PM

      Hi Randhir, later we’ll release a new firmware, please wait for a few days.

  • Braulio

    Jul th, 2017 1:08 PM

    Hi Jon, I have un g3 previous version, try installing this new
    FirmWare without success, It was a mistake of mine or it does not work for this previous generation. Another issue, drivers for this new Flashtool and FirmWare, than you for your attention and response

  • Alex

    Jul th, 2017 9:34 PM

    Thanks Jon for your help

  • Alex

    Jul th, 2017 12:39 AM

    Hi i have a No.1 A9 phone and i want to update the firmware for Greek language. Can you give me the write file?

  • Ville Leväniemi

    Jun th, 2017 3:08 PM

    Hi. Can I choose any language version for my G3? Meaning Firmware A, B, C , etc.
    My G3 has now version B and it does not have Finnish language. Can I flash a version that contains also Finnish?

    • Jon

      Jun th, 2017 4:40 PM

      Hi Ville, nope there is no Finnish language in G3 firmware.

  • özkan

    Jun th, 2017 4:01 PM

    hi, i bought s9 smartwatch, i connected and paired with my phone. but it keeps disconnect every time and i can not get notification. My phone not disconnect from watch. Please help! i try mdksmartdevice and fundosmartdevice. But same problem.

    • Jon

      Jun nd, 2017 12:18 PM

      Hi özkan, first you need to enable the bluetooth and then go to Fundo smartdevice/Fundo wear app, search your watch, pair up.
      If you pair up Bluetooth then go to the apps, you need to try many times to connect watch to phones. Anyway we are going to release a new version Fundo wear, this app will work well.

  • kagura

    Jun th, 2017 8:25 AM

    G6 is used.
    I did not see the screen yesterday what I went wrong with.
    What’s wrong with the options?
    If so, can I reset it to its original state at all?
    Please let me know how to initialize it.

    • Jon

      Jun th, 2017 5:11 PM

      Hi kagura,
      So what’s your problem? Your G6 can’t turn on any more? Reset it to its original state, do you mean factory reset? You can also make a firmware flash.

      • kagura

        Jun st, 2017 10:29 AM

        화면이 거의 보이지 않을정도로 희미하고
        소리는 들리고 기능은 정상 작동 하는것으로 보인다.
        단 화면이 보이지않는다 아주 희미하게 보이는것으로 보아
        설정에서 화면 색상을 가장 어둡게 한것 같다
        하드웨어 고장이 아니라면 기계 초기화를 하는 방법을 알고싶다

        • Jon

          Jun nd, 2017 12:23 PM

          Hi kagura, which model are you talking about? Can you post some pics to help me understand this issue.

  • A

    Jun th, 2017 12:27 AM

    Recently I have a problem on touch and wipe the dial. Last month, some days the watch was working normally, but some days I was not able to touch+wipe the dial to see the menu or click/touch any option on the face screen. Now I cannot touch and wipe at all. The watch can remind the new notification, but I cannot touch to read it. Any idea what the cause of this problem? Is it hardware or internal circuit failure?

  • Yans

    Jun th, 2017 1:16 AM

    Hi john i have aiwatch g3 watches
    Whether its firmware is available
    The series is the same as NO.1.G3 using MTK2502
    If you can use the same firmware NO.1.G3 for the use in aiwatch g3
    Please help jon

    • Jon

      Jun th, 2017 12:10 PM

      Hi Yans, no that will brick your watch. 🙁 There are many MT2502 watches,and their hardware is not the same, let alone the firmware. 🙁 You can go to the xda MT2502 thread, there maybe some universal firmware or backup. https://forum.xda-developers.com/smartwatch/other-smartwatches/mtk6260-firmwares-t3306203

      • YANS

        Jun th, 2017 1:07 PM

        Can help me jon
        Please find the firmware aiwatch g3
        I really need it jon
        I hope you can help me

        • Jon

          Jun th, 2017 2:52 PM

          Hi Yans, go to the xda thread, the developers there will help you. 🙂 I can’t find it any where, unlike No.1 which has a official site for firmware.

          • YANS

            Jun th, 2017 5:00 PM

            jon kamu tau dimana service center AIWATCH G3
            aku mohon bantuanmu jon
            jika berkenan tolong carikan di the xda thread
            aku bingung jon
            tolong bantu aku mencari firmware AIWATCH G3
            aku berharap kamu dapat membantuku sepenuhnya

          • Jon

            Jun th, 2017 4:04 PM

            🙁 Check the previous post,I’ve post the link there. And if I know them, I’ll ask them for the firmware. :/

  • Telrunia

    Jun th, 2017 1:09 AM

    Got a G6 this week, but the language is in Spanish. I’ve gone through all the above steps and tried some others. nothing is working. It wont flash, it just gets stuck at the download and stays there for hours, I’ve tried all my usb ports from 2.0 to 3.1. Please help.

    • Jon

      Jun th, 2017 12:12 PM

      Hi Telrunia, the problem is your pc doesn’t detect your watch. What’s your pc os? Try to install the drivers manually.

  • Julia

    May th, 2017 2:26 AM

    Grateful thanks! The No1 G3 smart clock escaped!

  • Angus

    May th, 2017 6:17 PM

    Hi I tried to flash my S9 but it returns error in the middle of flashing and computer turns to blue screen. Now the computer is not able to recognize the watch and “Unknown Device” shown. Where can I find the driver to I can detect the watch and try to flash the firmware again?

    • Jon

      May th, 2017 11:15 AM

      Hi Angus, you can download it here. http://www.chinawatchs.com/no-1-s9-official-firmware/

      • Angus

        May th, 2017 7:19 PM

        Thank you Jon. I have updated to English and Traditional Chinese version but I am no longer can add new watch faces… It stated not enough memory… so I expected this firmware takes up too much memory. Is there any light-weight version so I can at least add one or two watch faces? Thank you.

        • Jon

          May st, 2017 12:57 PM

          The problem is the watchface you want to install is too big, so you need to install some simple analog or digital watchface.

          • Angus

            Jun st, 2017 1:13 AM

            Hi Jon, I have tried those simple one but still cannot install. So it means I can only install those really really simple ones? If that is the case, I should go back with other firmware if I prefer installing watch faces? Thank you.

          • Jon

            Jun st, 2017 11:09 AM

            Hi Angus,maybe this version contains more language packages? I can install three or four watchface in S9. They are simple analog/digital watchface(not the really simple ones I know what you are talking) I use a English/Chinese version, maybe that’s why I can install so many watchface. :p IMHO, if the previous firmware you used supports more watchface then go for it.

          • Angus

            Jun nd, 2017 11:53 PM

            Hi Jon, I use Version F : English (default), traditional Chinese. So you are using version A? I am thinking traditional chinese package takes up more space. If that is the case, I think i need to go for another version firmware. Thank you.

          • Jon

            Jun rd, 2017 1:06 PM

            Yeah, version A is convenient for us. Hope it helps.

  • Jan Sen

    May nd, 2017 4:49 PM

    Hi, Jon!
    I’ve just bought my G6, but there’s problem with it. It keep disconnecting from my iPhone. I have to tap the BT icon everytime it disconnect to reconnect it. But it will disconnect again after few minutes.
    It isn’t fully disconnected though. When it disconnect, the Bluetooth logo will become green (not white & half green half blue).When it’s green, the watch won’t notify if there’s a phone coming in. It will only show the notification after the call is missed. It will receive all the notifications except the phone call. Could you help me with it?
    Thanks,
    Regards,
    Jan Sen

    • Jon

      May nd, 2017 5:05 PM

      Hi Jan, it doesn’t disconnect from your phone, but disconnect from the fundo companion app. After bluetooth connection, you need to go to the app, click to connect to your watch.

      • Anonymous

        May th, 2017 12:36 AM

        I’ve connected the watch via the fundo but the problem’s still there.
        Now I have a new problem. I’ve tried the update. However, now my watch won’t turn on.
        When I press the power button, it will vibrate and show the No.1 color on white background (It was orange before the update), and then it will turn off automatically.
        P.S. : The battery is fully charged

        • Jon

          May st, 2017 2:56 PM

          Which watch do you have? Did you download the correct firmware? If you have downloaded the correct firmware,the problem is that you did not upgrade it successfully. So please try again.

  • Sandmannsk

    May st, 2017 8:13 PM

    Hi Jon,
    I want to flash my No.1 G6 2nd Gen. Watch with Vers.B, but it fails on loading scatter file.
    TS_ROM3: unsupported file_type in GFH_FILE_INFO.
    What can I do to solve this?
    Flashtool Version is v5.1428
    Package I loaded is NO.1_G6_B_1702201757
    TY

    • Sandmannsk

      May st, 2017 9:12 PM

      Okay newer Software solved this, but when I hit Download nothing happens. Watch is connected to PC and drivers for Win10 are installed like shown in tutorial.
      My PC doesn’t recognize that there is a device connected.

      • Jon

        May nd, 2017 2:59 PM

        Hi, the tutorial you mean this one? https://youtu.be/NbJCbdfPlF8
        Did you turn off your watch before you connect to computer?

        • Sandmannsk

          May nd, 2017 4:13 PM

          Yes it is the same.
          I’m not able to turn the watch on or off it is not functional, the support said I have to flash it.
          When I try to start the watch it vibrates and display lights up but stays black, 2seconds later it vibrates again and turns off

          • Jon

            May nd, 2017 4:49 PM

            Personally I don’t use win10, but others said that this tutorial works. So the problem is you can’t shut down your watch, right?
            Long press the power button will cut off the battery. Press download, turn off your watch and connect it to your pc.

          • Sandmannsk

            May nd, 2017 4:58 PM

            The watch is off all the time, because I cannot turn it on. Meanwhile I’ve tested it on two different PCs, Win10 and Win7… Same problem no reaction on connect and no way to flash it. I think I’ve got delivered a defect watch.

          • Jon

            May nd, 2017 5:18 PM

            Please try one more time before you ask the seller for a refund/replacement. Why the watch doesn’t response, it is because there is not enough power to run the firmware update. My suggestion is to charge the watch before you flash the firmware.

          • Sandmannsk

            May nd, 2017 5:27 PM

            I think it is fully loaded because I loaded it over night.

          • Jon

            May nd, 2017 6:43 PM

            I think you can go for the seller for the help(refund/replacement).

          • Sandmannsk

            May nd, 2017 7:33 PM

            I think so too. Thank you for your help, great job.
            And don’t forget: Keep smiling! 😉
            With kind regards,
            Sandmannsk

  • eliana

    May th, 2017 5:32 PM

    Hello, I tried to update my G3 and when I hit Download i get this message:
    Fail to enumerate a certain COM port!

    • Jon

      May th, 2017 6:49 PM

      Hi, I don’t know why this happened, but I found a solution online. You can follow this step to solve it.
      – Install drivers that was in the firmware package
      – Start the flash tool, load the scatter
      – If you now press download the error comes “Failed not enumerate e certain COM port” (if the watch is connected, but also if it is not connected!)
      – Click the error message away, but keep the flash tool open
      – Connect the watch to the PC, turn ON the watch
      – When watch is booted, it will ask to connect as USB storage or COM port, select USB storage
      – Click download in the flash tool, the error should not come now! but nothing will happen (still you have the cable connected to the PC!)
      – Hold the power button on the watch and let it turn off! (still you have the cable connected to the PC!)
      – After it turned itself off, the flashtool should automatically start the flashing!

      • eliana

        May th, 2017 10:45 PM

        I did it!
        Thank you very much!!!

        • Jon

          May th, 2017 9:56 AM

          You’re welcome. Glad that it helps.

  • Alfonso

    May th, 2017 6:08 AM

    Hello, made the upgrade in my G6 hopping it fix the problem of no having whatsapp notificacions on the smartwatch but it fails the same. Actually the G6 only recieves SMS or Calls, but none notifications. Do you know how to fix it?

    • Jon

      May th, 2017 10:42 AM

      Did you set up it correctly? I mean to enable the notifications of apps. And also check your phone’s settings.Go to settings, go to notifications, check the Fundo smartdevice, did you enable it? Hope it helps.

  • Tegart

    Apr th, 2017 4:06 AM

    Hi,can I get the stock firmware? Unfortunately I did not backup,if can,hoy to i get it…

  • Zibi

    Apr th, 2017 1:50 AM

    Hello

    I bought a Curren x4 watch , seems identical to the No.1 G5 watch. I tried to flash it with the No.1 G5 firmware to get polish language. The flashing went well but when I try to turn on the watch i see the no.1 logo, then feel a vibrate then the watch turns off.

    Any chance to recover?

    Please help me

    • Jon

      May nd, 2017 11:34 AM

      Hi Zibi, once there was a man asking the same question,if you go over all the comments, you’ll find it. But Curren X4 is not the same as G5, you can’t flash it with the G5 firmware. Their hardware is different, my advice is that you’d better contact the seller, maybe they can provide the firmware.

  • Auliadi Hubby

    Apr rd, 2017 2:13 PM

    hello,,,, help me please
    I have a problem with my smartwatch no.1 g3.
    when I download fundo wear application and try to install some application (face), there is a problem it says “internal error”, then my smartwatch blank.
    please give me a solution & tutorial to fix my smartwatch.
    thanks

    • Jon

      Apr th, 2017 12:30 PM

      Hi Auliadi, it seems that this watchface you installed doesn’t work well. Sometimes it happens to me, you just need to uninstall the watchface. If you can’t, you need to download the firmware here. http://en.001phone.cn/download-44.html And follow this tutorial to make a firmware flash.

  • Tegart

    Apr nd, 2017 9:58 PM

    My watch fails firmware update, how do i flashing it again because my pc cant found my device…sory for my english

    • Jon

      Apr th, 2017 12:17 PM

      You just need to install the drivers correctly, so that you can flash the firmware.

  • Olivier POULNAIS

    Apr th, 2017 4:27 PM

    Hi Jon
    I tried to flash my watch, because of I ‘m facing pb to connect my wath to my Phone with bluetooth.
    When I tried to flash, I have the following issue (same as Mehul ?) : “TS_ROM3 unsupported file type GHF_FILE_INFO”, as soon as I open the scatter/config file.
    My version is NO3D_NB3_NO1_B_161220.
    I tried the link you proposed to Mehul, but i have the same isssue with TS_ROM3.

    thank you for your help
    Best Regards
    Olivier

  • mohi

    Mar th, 2017 11:26 PM

    Hello Jon. I have a G3 smartwatch, and I think I broke it completely. I changed the watch faces, using the mediatek smartdevice, and when I uninstalled one of the watch faces, I turned off the watch. Now the watch stops at the no.1 logo or shows a black screen .. I wanted to reload the program, but I can not connect to the computer, it does not detect the watch. You can do a reset, or something to do it. Even when I turn on I can not connect to the phone (here is the black screen). Help me please.

    • Jon

      Mar th, 2017 10:38 AM

      Hi mohi, this tutorial is for the firmware updates. Did you have a win 7 computer? If so, follow the tutorial, install the drivers to make your watch detected. Read my previous posts, you’ll find a solution for most questions. Thanks.

  • Tasos

    Mar th, 2017 12:25 AM

    Hi jon i have just got the g6 and tried to flash version d on win 10 the procedure went well without any errors but when i tried to open the watch it stays for a while on the no1 logo and then shuts off again. Can you help find where the problem lays?

    • Jon

      Mar th, 2017 11:33 AM

      Hi Tasos, did you figure out which G6 version do you have? If you have downloaded the correct firmware, this issue is caused by the failure of firmware update.
      All you need is to reflash the firmware. So you need to figure out what’s your G6 version.(check my previous post) Hope it helps.

  • A

    Mar th, 2017 8:51 PM

    Hi Jon, I have a question about notification from smartphone to (old version) G.6 watch. After I updated the firmware (version C), I found that Mediatek SmartDevice app always notifies two same notification messages of one new incoming from other apps (such as from Line, Gmail etc.) to the G6. watch ( I mean I got 2 notifications of the same one, it should have had only one notification message). I wonder how I can manage to get only one notification message on G.6 watch when a new one coming to the smartphone .

    • Jon

      Mar th, 2017 11:37 AM

      Thanks for your feedback, I also noticed this before. I thought it was a particular issue,but it seems that it is the firmware issue or not? I’ve contacted our engineers, hope they will solve it soon.

  • Anton

    Mar th, 2017 1:50 PM

    NO.1 A9
    Hi can I change the background splash on the phone in the menu and then merge with the text and slightly increase the text?
    If you can then how to change it in the firmware?

    • Jon

      Mar th, 2017 11:41 AM

      Hi Anton. Nope, unfortunately, A9 doesn’t support such feature. And modifying the firmware, it would probably brick your phone.

  • Stuart

    Mar th, 2017 4:42 AM

    Hi

    I have a G6 smart watch and it is constantly disconnecting and reconnecting from my iPhone SE . This is particularly annoying when on phone calls as it keeps routing the call to the watch after reconnecting. It also reduces the battery life as well. I have just updated to the latest firmware but still have the issue.

    • Jon

      Mar th, 2017 12:05 PM

      Hi Stuart,
      Bluetooth connectivity is always a drawback in smartwatch. Draining battery life, bad connectivity.I personally use a G6 for watch face testing. The range of the bluetooth is not that good, but can use normally. And about speaker option, you can try this Bluetooth audio manager app, hope it helps you.

  • Mihály

    Mar rd, 2017 3:55 AM

    Dear manufacturer! I would like to use my no1 G3 with mediatek application tó alert me át incoming calls, but not to use my watch as a bt loudspeaker,what settings did I Miss?

  • madmax

    Mar th, 2017 7:02 PM

    Thanks Jon,

    I tried to charge the watch, upon connecting to the charger it showed the battery icon and the charging animation lasted for couple minutes until it was full. But no change after, the watch wont start.
    Any other ideas?

    • Jon

      Mar th, 2017 11:46 AM

      Try to flash it again? But I’m afraid it is because hardware different, you can flash the G5 firmware in curren X4.

  • sotiris

    Mar th, 2017 10:56 PM

    hi
    i am sotiris
    i just have on my hand no1 g6 watch.
    unfortunately have no Greek language . is any i can do to regognize greek language . i have it on english but need grreek for sms and notifications .

    • Jon

      Mar th, 2017 11:03 AM

      Did you have the new G6 version? If not you can flash the version D to have the Greek language. https://goo.gl/ubEUvQ

      • sotiris

        Mar th, 2017 3:41 PM

        i have this : NO2D_NB3_NO1_B_161017 with no GREEK
        is easy to flash it? any video or instructions to help
        Thanks!!!!!!!!!!!!!!!!!!

        • Jon

          Mar th, 2017 6:43 PM

          This post is the tutorial. Or this video tutorial.https://www.youtube.com/watch?v=lr_voZ8poMU

          • sotiris

            Mar th, 2017 1:21 AM

            i have win10
            but ok i solve it. via youtube how instal win10 mkt drivers and then all ok.
            thanks now have greek language and all work as well as before.

          • Jon

            Mar th, 2017 11:31 AM

            Glad to hear that. If you have any questions, I’m willing to help you.

  • L Cave

    Mar th, 2017 7:44 PM

    Hello! I am waiting for the Version D (supporting Greek) for the new version of G6! Please don’t forget us!

  • KOSTAS

    Mar th, 2017 7:33 PM

    HI MY FRIEND I DID ALL STEPS BUT NOTHING HAPPEN..CAN YOU DO A VIDEO TUTORIAL ABOUT HOW TO INSTALL VERSION D (GREEK LANGUAGE) TO HELP ME OUT?I HAVE THE N01 A9 PHONE!!PLS H.E.L.P!!!TY

    • Jon

      Mar th, 2017 11:15 AM

      You can watch this smartwatch firmware update video tutorial. Hope it helps. https://www.youtube.com/watch?v=lr_voZ8poMU

      • KOSTAS

        Mar nd, 2017 11:27 PM

        HI AGAIN MY FRIEND!!!I DID ALL STEPS BUT NOTHING HAPPEN..I INSTALL DRIVERS AND AT THE STEP 7 (AT YOUR TUTORIAL) I CONNECT PHONE TO PC BUT NOTHING HAPPENS..I NEED YOUR HELP!!!

        • Jon

          Mar rd, 2017 5:22 PM

          I know your anger or annoyance and I’m willing to help you. But can you stop shouting at me. Please Caps Lock off.
          Did you watch the video tutorial, shut down your phone before plug it to computer? Also download the correct firmware in NO.1 A9 official firmware. http://en.001phone.cn/download-38.html

  • Roren

    Mar th, 2017 8:04 PM

    Hello, I has No.1 G6 watches (firmware ver. B). I can’t set alarm with custom repeat. I can select days in settings, but there is no confirm button. Could you help me, please.

    • Jon

      Mar th, 2017 6:53 PM

      Can’t you set the alarm repeat everyday? I’ll check it later.

      • Roren

        Mar nd, 2017 8:11 PM

        Alarms with repeat once and repeat everyday works fine.

        • Jon

          Mar rd, 2017 5:14 PM

          Hi Roren, Go to alarm, then go to custom option, select your days, then long press on the screen. It will save your selection. Hope it helps. Regards.

          • Roren

            Mar th, 2017 12:14 AM

            Ooh… Thank you very much. It works! ^__^

          • Jon

            Mar th, 2017 10:10 AM

            You are welcome. If you have any questions, keep on feedback. Thanks for cooperation.

  • ssm

    Mar th, 2017 5:11 AM

    no.1 g6. how do i know what firmware to download?

    • Jon

      Mar th, 2017 11:03 AM

      Check your heart rate sensor, if you saw three holes, that’s the old G6. If it is metal sheets then it is the new G6.

  • Madmax

    Mar th, 2017 8:29 PM

    Hi,
    I bought a curren x4 watch, looks identical to no.1 g5. I tried to flash it with the no.1 firmware. The process went well, but not the watch will not start, at boot it shows the no.1 logo, vibrate then shuts down.
    Any idea?

    • Jon

      Mar th, 2017 11:16 AM

      Re-flash the firmware will fix this issue. You didn’t flash the firmware successfully.

      • madmax

        Mar th, 2017 3:11 PM

        Thanks Jon. I tried again from a different computer, this time with windows xp. flashing went well again, but when i try to start the watch same process happens, i see the logo, then it vibrates for a second then shuts down. Anything else i can try to do?

        • Jon

          Mar th, 2017 6:28 PM

          Can you find the original firmware for your watch? I’m afraid that there is a compatibility issue in it, you may need to flash the original firmware.
          By the way, did you see the update successfully windows? I don’t know if you have flash it successfully.

          • madmax

            Mar th, 2017 10:08 PM

            Thanks Jon.
            I did see the update successful in windows.
            Any chance you might have a different firmware I can try? It doesnt seem like the supplier will send me the firmware they used.

          • Jon

            Mar th, 2017 11:20 AM

            Did you try to charge it? Maybe you have flashed the firmware successfully but your watch doesn’t have enough power to run.

  • KOSTAS

    Mar th, 2017 9:46 PM

    I JUST BOUGHT NO1 IP67 A9 PHONE AND I CANT PUT VERSION D (GREEK LANGUAGE)….PLS HELP I DID ALL STEPS AND NOTHING HAPPENS….TY AND SORRY ABOUT MY ENGLISH

    • KOSTAS

      Mar th, 2017 9:47 PM

      the problem is that my pc cant see my phone

      • Jon

        Mar th, 2017 6:23 PM

        Did you install drivers successfully? Are you using a win 7 computer? If it is a win 10 pc, you can read the comments above, there is a tutorial about how to install drivers in win 10. And don’t forget to shut down your phone before you plug it into your computer.

        • KOSTAS

          Mar th, 2017 11:06 PM

          TY ABOUT REPLY QUICK…YES I HAVE WIN 7 AND I SHUT DOWN THE PHONE BEFORE PLG IN…I AM WAITING FOR NEWS!!

  • A

    Mar th, 2017 10:06 PM

    I had follow the tutorial of installing drivers on windows 10 then followed the steps explained in this page but when I clicked download button there was nothing happen, no sign of progress. When I plugged the usb cable connecting the G6 watch and computer, only battery icon shown on the dial indicating it ‘s charging. Any idea or are there other ways to flash the firmware?

    • A

      Mar th, 2017 10:51 PM

      Update status:
      Now I can update the firmware by unplug the usb cable an insert it again. thank you, Jon

      • Jon

        Mar th, 2017 12:07 PM

        Glad to hear that. It’s my pleasure to help you. If you have any questions, post them, we’re willing to help you.

  • A

    Mar th, 2017 6:56 PM

    Can we use the above explained steps for upgrading N0.1 G6 firmware on a computer running windows 10 ?

  • Kolec Ujka

    Feb th, 2017 10:23 PM

    Hello Jon , I have a smartwatch G6 , how can I update the firmware and add dials??

  • Kolec Ujka

    Feb th, 2017 9:36 PM

    Ciao Jon io ho un G6 e possibile aggiornare il firmware e AGGIUNGERE Quadranti per G6 Grazie ???

    • Jon

      Feb th, 2017 10:25 AM

      Hello Kolec, I don’t really get it. Did you mean you can update G6 and you want to add Quadrants for G6? I don’t know what quadrants.
      Google can’t translate it well. Can you post your question in English? Thanks.

  • Antoni

    Feb th, 2017 5:06 AM

    Problem solved!
    I did not expect that the configuration process will last so long.

    • Jon

      Feb th, 2017 4:24 PM

      Sorry to for the delay and glad to hear that. If you have any question, you can post it here.

  • Antoni

    Feb th, 2017 2:52 AM

    I have G3. I have a problem with step 7 in the tutorial: how to connect my G3 to pc?

  • Dan

    Feb th, 2017 9:17 PM

    Hello! Please help me to put my IMEI back on my G3 Watch.The update process went flawlessly,but now I don’t have the IMEI.When I check it with thw*#06# code, I get a blank space under IMEI inscription.You have not posted any tutorial on how to restore the IMEI so please help.The SN Writing tool requests a META file and an APDB file to be able to flash the IMEI,but I cannot find those files in the folder with the firmware of this watch. So please provide a clear way to get the IMEI back.Thank you very much!

  • Mehul T.

    Feb th, 2017 8:54 PM

    I bought new no.1 g6 watch , when i open music app in watch after connecting to phone , i can only do volume up and down but i can’t change songs or play and pause it remotely. so i descided to reinstall firmware but i got ‘error: TS_ROM3 unsupported file type GHF_FILE_INFO’ and i can’t install firmware. please help.

    • Jon

      Feb th, 2017 4:55 PM

      Hello Mehul T, sorry to hear that, your G6 is the new version, you can’t flash the old firmware.(read my previous post)
      I’ll upload the new firmware as soon as possible.(I just received the firmware from our engineers)
      Please check NO.1 official website. Re-flash the new firmware will solve this issue.

      • Mehul T.

        Feb th, 2017 9:03 PM

        My version is NO2D_NB3_NO1_B_161017
        So, i download now
        Version B: English, German, Spanish, Italian, French, Portuguese (Portugal), Portuguese (Brazil), Russian, Turkey.
        20161017: https://goo.gl/i5vh1P
        Is this one is my firmware which you had uploaded ?
        i just downloaded it but i didn’t flash it
        let me know when you had uploaded new version of G6 . thankyou Jon.

        • Jon

          Feb th, 2017 4:39 PM

          Hi Mehul T. sorry for the delay, I have uploaded two firmware. You can download it here. http://www.chinawatchs.com/the-second-generation-heart-rate-monitor-in-no-1-g6/

          • Mehul T.

            Feb th, 2017 5:49 PM

            I check that link you gave me , but my watch have 1st generation heart rate sensor , still i tried that firmware after that my heart rate stoped working. Then i reinstall old frimware , but my problem of music app remain same, else all apps work fine. when i connect to other samsung phone music app run fine . but in my phone i can change only media volume. my phone is galaxy s6. what should i do now.

          • Jon

            Feb th, 2017 6:49 PM

            Did you use the stock music player? Maybe there is compatibility issue between the watch and the app. Try another app.

          • Olivier POULNAIS

            Apr th, 2017 4:15 PM

            Hi Jon
            I tried to flash my watch, because of I ‘m facing pb to connect my wath to my Phone with bluetooth.
            When I tried to flash, I have the following issue (same as Mehul ?) : “TS_ROM3 unsupported file type GHF_FILE_INFO”, as soon as I open the scatter/config file.
            My version is NO3D_NB3_NO1_B_161220.
            I tried the link you proposed to Mehul, but i have the same isssue with TS_ROM3.

            thank you for your help
            Best Regards
            Olivier

          • Jon

            Apr th, 2017 12:22 PM

            Sorry for the delay, will check this.

  • Spiros G.

    Feb th, 2017 6:24 PM

    Hello.

    My G6 smartwatch doesn’t boot.
    Only a blue black screen appears (no logo-no infos appears on screeen)

    I flash the latest firmware succesfully but the problem remains.

    Let me know your opinion.

    • Jon

      Feb th, 2017 4:54 PM

      Hi, what did you do before you brick your watch? When you press the side button can you hear any sound?
      If you do hear sound but your screen remains black, then it is the screen has broken.
      If your watch can’t even turn on, you can re-flash the firmware, make sure that you follow the tutorial correctly.

      • Spiros G.

        Feb th, 2017 7:21 PM

        Hello John.
        First of all i didn’t brick my watch…
        When i received the smartwatch i charged it for 1 hour.
        Then i press the bottom button but nothing happened.
        Only a black screen appears but when i press the other button i can hear sound.

        As you told me maybe it’s screen problem….
        Now what?

        Best Regards
        Spiros G.

  • Shaheryar

    Jan rd, 2017 5:23 AM

    How do you connect g4 to of, there is no micro USB on the watch, just the magnetic charger?

    • Jon

      Feb th, 2017 10:31 AM

      Hey there, the magnetic charger is the usb cable. You can use it to connect to PC and do a wired flash.

  • Kaled

    Jan th, 2017 5:54 AM

    I have No.1 S5 smart watch, I cann’t synchronize data registred in the watch (like podometer) with my galaxy S5 via Fundo application, Any help please !

    • Jon

      Jan th, 2017 11:09 AM

      You may need fundo companion to sync exercise data.

  • Vitor Lucas

    Jan th, 2017 10:38 AM

    And how do I change and add a clock face to my G4?

    • Jon

      Jan th, 2017 2:41 PM

      I’m sorry. So far there is no way to change watchface in G4.

  • Vitor Lucas

    Jan th, 2017 4:08 AM

    Hi joh I have a G4 no.1 I have a question? If I can put other watch faces in G4? Already tried and could not …… And I can install the no.1 G3 firmware in G4?

    • Jon

      Jan th, 2017 9:48 AM

      Unfortunately, their hardware is different, you can’t install the G3 firmware in G4.
      And I’m afraid this method won’t work in G4.

  • Dmitri

    Jan th, 2017 5:34 PM

    Hi Jon,
    But you probably did not understand my question. There is a bug in FRIMWARE 10.26 (Version C). In the set of languages versions C, missing Russian language. But
    on the page download http://en.001phone.cn/download-38.html?page=1
    you indicate that the Russian language there is. Although in reality it is not true. I am very disappointed with your support. And I am very sorry that bought phone produced by your company. Your company offers firmware did not even check they do not match the description Version C. I am so sorry my bad experience buying your products.
    Regards.

    • Jon

      Jan th, 2017 10:20 AM

      I’m sorry, it seems that we have made a mistake on the language description. Sorry for the inconvenience, and sorry for your bad experience.
      We did test the firmware over and over again before the firmware release, but we generally test if this firmware will work or not,the description in the firmware do support this language, but we made a mistake and thank you for your reminder, we’ll correct the description.
      The firmware description is also a important thing, we’ll check again.
      Thanks for your cooperation.
      Regards.

      • Dmitri

        Jan th, 2017 3:46 PM

        Dear Jon !
        I am very grateful to you for the professional answer.
        I and many users, We would be very grateful if you could make a firmware version-C in accordance with the description.
        That is, to add Russian and Hebrew language at the same firmware package.
        Believe me it is very necessary for many people living in Israel!
        It is about a million people. We use both languages Hebrew and Russian.
        This will have a good effect on the sale of your production in Israel.
        Thank you very much.
        Regards.

        • Jon

          Jan th, 2017 3:59 PM

          Thanks for your suggestion. We’ll pay attention to it, I have contacted to our engineers, but I’m not sure if they will make a new language package.
          Thanks for cooperation.

  • Dmitri

    Jan th, 2017 10:19 AM

    Hello dear Jon,
    I bought NO.1 A9 phone.
    I need in the phone Russian and Hebrew language.
    I downloaded from your site http://en.001phone.cn/download-38.html OFFICIAL FRIMWARE 10.26 (Version C)

    Version C: English, Russian, Indonesia, Malaysia, Poland, Vietnam, Hebrew, Arabic, Persian,Thai,Myanmar.

    But actually in this version-C there is no Russian language!
    Instead, Russian language there is French language.
    Russian language is present only in FRIMWARE version-B but there does not exist Hebrew.
    Please help me. How can I install on Phone Russian and Hebrew language ?
    Thanks.
    Regards.
    Dmitri.

    • Jon

      Jan th, 2017 11:39 AM

      Hey there,
      I’m sorry but I’m afraid you can have the two language in the same firmware.
      Regards.

  • Istvan Pager

    Jan th, 2017 10:23 PM

    Jon, You was right!
    The IMEI was overwritten (although it was not zero but it was wrong)
    THanks a lot
    istvan

    • Jon

      Jan th, 2017 12:28 PM

      Glad to hear that. If you have any problem just post it here. We’re willing to help you.
      Regards!

  • Istvan Pager

    Jan th, 2017 9:19 PM

    Hi Jon
    Thanks!
    Firstly I checked the IMEI with *#06# and its not zero.
    But I made the update with Win10 and it skiped the steps 9-11…
    After downoad the message with grean circle appeared. After that the watch started up properly, I set the time etc. works fine except the call with SIM card (it can get the phone book from the SIM but cannot register for the connection)
    Do you think that that update was corrupted because of win 10?
    If nothing else works, can I get the older firmware? Unfortunately I did not backup.
    Best regards
    Istvan

    • Jon

      Jan th, 2017 12:33 PM

      Downgrade won’t brick your watch.(but if you didn’t follow the tutorial….)
      And I’m curious about how to flash the watch with windows 10, we are all grateful if you could share your method.
      Thanks.
      Regards.

  • Istvan Pager

    Jan th, 2017 7:42 PM

    HI!

    I have G4. I had a problem with bad quality calls with SIM card.
    After successful firmware upgrade it cannot connect calls..
    Unable to register to network 🙁

    Please help
    Regards
    Istvan

Comments are closed.