NO.1 D7 Firmware

April 18th, 2017

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Update! There is a 6.13 firmware available, check the wireless update. This firmware has resolved all the known issues, please install it and after that don’t forget to make a factory reset! About the contact name on the incoming calls, that is the permission issue of Android devices. In some Android phones, the watch doesn’t allow to display the contacts. We’re still working one this, please be patient. Thanks

We are here discussing the firmware issue and provide technical help. https://plus.google.com/b/103465466477124761117/communities/108993240225376107397

Check if there are something that help.

User manual : https://drive.google.com/open?id=0B4Ay_s354RncbUV3c1R2aGp0cUE

NO.1 D7 Official Firmware 20170415 : https://drive.google.com/file/d/0B1wvhNT7Y1TmeGsyUWJvZFNDLW8/view?usp=sharing

NO.1 D7 Official Firmware 20170422 : https://drive.google.com/open?id=0B4Ay_s354RncYVN5RDRCTVV4N2s

NO.1 D7 Official Firmware 20170526 : https://drive.google.com/open?id=0B4Ay_s354RncQjJUSlVweDdIbmc

NO.1 D7 Official Firmware 20170613 : https://drive.google.com/open?id=0B4Ay_s354RncV3lyMVUycGN4RmM

NO.1 D7 Official Firmware 20170622 : https://drive.google.com/open?id=0B4Ay_s354RncQWxVZC1yZi1QZTA

NO.1 D7 Official Firmware 20170714 : https://drive.google.com/file/d/0ByhKXSSSR6yob3NkTkdZNXRFQUU/view?usp=sharing

Resolved weather and battery issues

SP_Flash_tool : https://drive.google.com/open?id=0B4Ay_s354Rncc3FCU2dCWFdRQ28

Drivers : https://drive.google.com/open?id=0B4Ay_s354RnceDMweFZhZzVYdTQ

Funfit : https://drive.google.com/open?id=0B4Ay_s354RncSER5TDZIdjdPVDg

Funfit : https://play.google.com/store/apps/details?id=com.kct.funfit.btnotification&hl=en

2.7.9 version apk : https://drive.google.com/file/d/0B4Ay_s354RncLTROdklMUlJTUlE/view

 

Firmware update tutorial :

 

 


NO.1 D7 is undergoing pre-sale, price at $82.99. There are NO.1 D7 Giveaway from Geekbuying. It will be announced on 21st April, 2017. Come and join it!

https://goo.gl/yBZyL7

Subscribe to get D7 coupon code.

Voucher code use in aliexpress: https://goo.gl/KI02uD  , get $3 discount


Website: http://en.001phone.cn

Facebook: https://www.facebook.com/001phones/

YouTube: https://www.youtube.com/user/001phones

Watch Face: http://www.watchfaceup.com/

VK: https://vk.com/no1phones

Google+: https://plus.google.com/b/103465466477124761117/+NO1Phones/posts

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124 Comments

  • grillo

    Sep th, 2017 2:02 AM Reply

    toobad after update the whatch have battery drain and so laggy and gps foot steps a others thing like wake up on not work anymore

    • Jon

      Sep th, 2017 11:34 AM Reply

      Hi grillo,

      What’s the firmware version of your D7? Anyway you can download the previous firmware and make a firmware update, we are gonna release a new firmware.

      • grillo

        Sep st, 2017 1:01 AM Reply

        The problem of battery drain appears again when i open The play Store and put The gmail and sensors die again >.<

        • Jon

          Sep st, 2017 10:50 AM Reply

          The 9.14 firmware is about to release. You said that the imei number is missing. You can use SN_writer to install an IMEI number in you watch.

  • JANEZ

    Sep th, 2017 4:56 PM Reply

    I can not get the on-screen updates on the screen just to say that the funOS application has stopped working. On the screen again until the restart is turned off and the clock turns off. Thank you, Janez

    • Jon

      Sep th, 2017 5:38 PM Reply

      Even after you reboot it? Still stick in the FunOS has stopped working? If so, you need to make a firmware update via computer….

  • JANEZ

    Sep th, 2017 5:58 PM Reply

    I’m an old man now wrote me unfortunately fun fun OS has stopped working My computer skills is over What to do now Thanks Janez

    • Jon

      Sep th, 2017 11:13 AM Reply

      Fun OS has stopped, can you shut it download and boot it again? If you could, go to wireless update, check the new update, download and install it. (Make sure D7 has enough power for OTA update. 80% battery life is enough)

  • JANEZ

    Sep th, 2017 12:20 AM Reply

    On smart watch, I uploaded new faces and then I deleted one, but now the clock does not want to turn on. The screen only writes NO.1. What to do . Thank you, Janez

  • johny

    Sep th, 2017 5:18 PM Reply

    Hi I have problem with battery indicator, when I start to logging a gps position (every 2 minutes), battery indicator stop working and shows bad values. For example watch turning off at 60% of battery, but battery is empty. (latest firmware, latest wireless update).

    • Jon

      Sep th, 2017 6:11 PM Reply

      Please download the 7.14 firmware and make a firmware update manually, bad firmware, please wait for our new OTA.

      • johny

        Sep th, 2017 3:37 PM Reply

        Hi Jon,

        unfortunately even with latest firmware battery indicator shows bad values with gps logging turned on every 2 minutes. Api in Android shows bad values too, so its not bug in battery indicator itself, but something with firmware or battery measurements.

        Johny

        • Jon

          Sep th, 2017 3:47 PM Reply

          Hello Johny,

          OK, thanks for your feedback. We are going to release the new firmware, we’ll see if this firmware works well. We’ll release it soon.

  • JANEZ

    Sep th, 2017 3:16 PM Reply

    Hvala Jon

  • JANEZ

    Sep th, 2017 1:07 AM Reply

    As OTE you are writing to me the device is rootan and updating is not possible what to do thanks janez

    • Jon

      Sep th, 2017 10:34 AM Reply

      OTA will not work, but you can download the firmware and update it manually.

  • JANEZ

    Sep th, 2017 10:57 PM Reply

    I would like to replace the belt on the smart watch, but I heard that there is a gps built in the belt, or is it true? Thank you, Janez

    • Jon

      Sep th, 2017 10:24 AM Reply

      Yes, it is true. There is built-in GPS, you can’t replace it.

  • Anonymous

    Sep th, 2017 12:09 PM Reply

    Hi john!

    trate de actualizar pero se quedo congelado, espere a que se le acabara la pila y ahora estoy en bootloop, alguna idea porque?

    • Jon

      Sep th, 2017 2:54 PM Reply

      Ah, did you try to flash firmware? Fail to update via OTA, you can make a firmware update manually.

  • Jon

    Sep th, 2017 3:04 PM Reply

    Hi Vanderlei, no, the MT6572 chip doesn’t support Android 5.0.
    About the battery life, it depends on personal usage. One day is normal, but can improve. Yes, it is a pity that you can’t active the Wifi/bluetooth there. 🙁

  • Vanderlei

    Sep th, 2017 9:49 AM Reply

    Hello Jon, will the NO.1 D7 get update for Android 5 or another?
    Regarding battery life I’m finding it very low, just one day. Other Detail activation of the WIFI / bluetooth connection is not working by the FUNOS option, by sliding the finger from top to bottom.

  • J C

    Sep st, 2017 2:33 PM Reply

    Hi Jon
    I just found miss calls are not showing in the notification. I had to go to the phone dialer to check the call history to find out if I missed any calls (sometimes they could be important calls). I think this is a major issue for a phone-watch and I hope it will be fixed in the next firmware update. I am using the Jul14 firmware.

    Thank you.

    J C

    • Jon

      Sep st, 2017 3:27 PM Reply

      Hello J C, we are testing the new firmware now, if it still not works, we’ll do more test to solve it.

      • J C

        Sep th, 2017 5:10 PM Reply

        Hi Jon,

        Found 8.18 OTA update and installed but not booting up. Tried holding power switch 10 seconds a couple of times and when into bootloop. Had to flash back to the Jul14 firmware and then updated ok. But when putting ClockSkin folder into the watch, it did not show any watch face from the ClockSkin folder (worked before 8.18 OTA). I think the ClockSkin caused the OTA to hang. Could you please check and advise?
        Thank you.

        • Jon

          Sep th, 2017 10:32 AM Reply

          Hi J C, I received such issue several times, I tested the 8.3 firmware, but the custom watchface works for me. I told the engineer about this, hope they fix it soon.

          • J C

            Sep th, 2017 1:23 PM

            Hi Jon
            I updated to the 8.3 firmware before and the watch faces worked for me too. I went back to the 7.14 because I saw your comment saying its bugged. But this 8.18 is even worse. I had it on for one day, not just the watch face not working, the battery just drained to less than 20% over night when nothing turned on after fully charged. I did the OTA in the hope that the miss call notification issue could be fixed but was so disappointed. I hope your engineer could have done a better work for the update. The most important thing to me is the miss call notification and I hope you could give this to your engineer as one of the priority for the next update.
            Thank you for your help.

          • Jon

            Sep th, 2017 4:28 PM

            J C, thank you for your feedback, we have a new firmware already, it is being tested. The miss call notification issue I’ll tell them about this.

  • Reinhardt Meißner

    Aug th, 2017 7:29 PM Reply

    Hello Jon,
    I have on my D7 the firmware version NO_1D7_A_20170803. This is however no more than downloadlink on the your site. There is already a newer version? If yes then please make a download link available. An OTA update I can not do, since I had to root the clock, in order to enter the IMEI again.
    Kind regards
    Reinhardt

    • Jon

      Aug st, 2017 11:17 AM Reply

      Hello Reinhardt,

      This version is bugged, so I deleted it. Don’t worry, we are testing a new firmware, we’ll release it as soon as possible. I’ll also put the download link here. How to write imei, actually you can use the sn-writer to rewrite it.

      Best regards
      Jon

  • JANEZ

    Aug th, 2017 11:00 PM Reply

    On my smart watch d7, the heart rate measurement icon disappeared. How can I get it back. Thanks

    • Jon

      Aug th, 2017 10:53 AM Reply

      Hi Janez, sorry, bad OTA, you need to download the firmware here and made a firmware update manually. The new firmware is about to release.

  • Felix

    Aug th, 2017 7:57 AM Reply

    Hi!
    By chance the new update will be available for manual installation? I have connection problems

    • Jon

      Aug th, 2017 10:41 AM Reply

      Hi Felix, D7 supports OTA, so it will be installed automatically. You just need to go to the wireless update and accept it.

  • tknopik

    Aug th, 2017 1:45 AM Reply

    Hello. I have D7 smartwatch. My IMEI number has disappeared . How can I fix it? I will be grateful for your help

    • Jon

      Aug th, 2017 10:48 AM Reply

      Hi tknopik, check this tutorial. https://www.youtube.com/watch?v=fLYbQjh8f5o

      • Anonymous

        Aug th, 2017 6:07 AM Reply

        trate de regresar el imei pero tampoco pude con el vídeo que pusiste, creí que por eso no me salían las actualizaciones, de casualidad ya estará disponible la nueva actualización?

        Saludos

        • Jon

          Aug th, 2017 12:01 PM Reply

          New update will not auto write the IMEI in your watch, you need to make your watch being detected by the computer, so that you can use this tool to write imei number.

          • Anonymous

            Aug th, 2017 2:31 PM

            Hi john!

            Perdón por molestar tanto, ya lo identifico mi computadora y ya le pude cambiar el imei, ahora el problema es no tengo el imei original, le puse uno con números al azar, de casualidad no sabes donde puedo encontrar el numero original, porque ya busque en la caja y no aparece (tengo el d7w)

          • Jon

            Aug th, 2017 3:07 PM

            Hi Anonymous, you don’t need the IMEI for D7w, because this watch can’t insert sim card or make photo calls.

  • Anonymous

    Aug rd, 2017 1:49 PM Reply

    Hola que tal:

    Tengo varios problemas, compre la version que no trae sim, y al principio no funcionaba nada bien ( ni traia play store). Me anime a actuializarlo manualmente a la version de agosto y soluciono un par de errores, pero ahora por ejemplo, ya no cuenta los pasos, ni activando la aplicacion o el gps, otro problema que tiene es que maximo me llega a 9 horas sin tener blue, wifi y gps prendido, y a veces se calienta mucho.
    De casualidad saben el motivo de esto? saludos

    • Jon

      Aug rd, 2017 3:34 PM Reply

      Hi Anonymous, this is something used to happen to D7, after D7w releases, we received some feedback about this and we already developed a new firmware for it. We are testing the new firmware, don’t worry, tomorrow(maybe longer), you can check the wireless update.

  • Santiago

    Aug rd, 2017 5:29 AM Reply

    Hi Jon, I’m on the latest firmware. Weather is still no good to me, shows the correct location but temperatures are wrong. No matter if gps is on or off, it’s always wrong.

    • Jon

      Aug rd, 2017 3:13 PM Reply

      Yes, Santiago. Weather still doesn’t work in somewhere. The new firmware is about to release, maybe this one work well.(oh sorry I can’t make sure that it will work well there, although every firmware works well here.)

  • Peter

    Aug st, 2017 3:27 AM Reply

    Hello everybody,
    I have Smart Watch No.1 D7 and I want to know or Android 5.1 will be available on this item soon? thx

    • Jon

      Aug st, 2017 11:25 AM Reply

      Hi Peter, nope, mt6572 doesn’t support Android 5.1.

    • Reinhardt Meißner

      Aug st, 2017 8:02 PM Reply

      Hi Peter,
      That’s not quite true. The SOC mt6572 supports Android 5.1, the Watch D5, the predecessor of the D5 + ran with 5.1 but had only 512 MB RAM and 4 GB external memory but no FunOS
      Kind regards
      Reinhardt

      • Jon

        Aug nd, 2017 12:15 PM Reply

        D5+ is MT 6580….

  • ALEX MELO

    Aug th, 2017 10:12 AM Reply

    OLÁ JON:
    REALIZEI A ÚLTIMA ATUALIZAÇÃO 03/08/2017 E DURANTE O PROCESSO DELETOU O APP DE BATIMENTO CARDÍACO (HEART RATE). MOSTRA NA TELA UM BONECO ANDROID COM UM SINAL DE EXCLAMAÇÃO (!) E NÃO TERMINA DE ATUALIZAR.
    CASO POSSA ME ENVIE O APP HEART RATE PELO MEU E-MAIL
    NÃO ESTOU CONSEGUINDO

    • Jon

      Aug th, 2017 10:16 AM Reply

      Hello, Alex, you just need to manually reflash the firmware, then the watch will return to normal.

  • Reinhardt Meißner

    Aug th, 2017 8:00 PM Reply

    Hello Jon,
    I have the last firmware version now for 3 days on the clock and have still found a lot of errors. The weather and the air pressure are the same every day, there is no longer a preview of the weather of the next days. There was times in an old firmware. When the flight mode is switched back to normal, the GPS will automatically go to the mode “only device”. So the battery is empty within an hour. The sleeping module draws only light sleep would be my old G6 also deep sleep has recorded. The navigation to the self-installed apps is annoying. Scrolling to More and then looking for app. Also, no widgets, e.g. My daily schedule (google calendar widget).
    At the moment I could not recommend any of my friends the purchase of this D7 clock.
    Best regards
    Reinhardt

    • Jon

      Aug th, 2017 11:20 AM Reply

      The air-pressure, weather features, you need to turn on GPS to get an update. The sleeping module, yes, it is not as accurate as G6. Although I don’t want to admit this, the G-sensor is not as other watches. About the Google calendar, can’t you download and install it?

      • Reinhardt Meißner

        Aug th, 2017 6:21 PM Reply

        Hello Jon,
        I can install the calendar but the display of the current events is a widget and there is no way to add widgets on the D7, for example, to the left of the message display. Why is not an app taken for the weather which can determine the location without GPS. Since you often inside buildings is not working GPS. Apps like yahoo Weather or Weather.com can do that. These apps also have widgets with forecast, radar and weather warnings. The clock is actually designed to be independent of the smartphone, but there are still some functions and a user-friendly UI like this for the D5 made ClockSkinCoco-2.2.6.apk
        Best regards
        Reinhardt

        • Jon

          Aug th, 2017 6:53 PM Reply

          The previous yahoo weather doesn’t work well in D7, so we use this one. And the widget, I don’t use Google calendar, I don’t know how to use the widget.

  • ivan osorio

    Aug th, 2017 7:44 AM Reply

    buenos días…
    Acabo de adquirir mi D.7 pero tengo un inconveniente la batería totalmente cargada no dura mas de 6 horas.

    quisiera saber si ahi un manual en español, tambien quiero saber como hacer la actualización y saber que version de finware tiene mi dispositivo.

    gracias

    • Jon

      Aug th, 2017 11:07 AM Reply

      Hi ivan, go to settings, check the wireless update, if there is a new firmware just install it. Sorry, I don’t have Spanish user manual. How to make firmware update manually, please check this. https://youtu.be/7lSZMQ6zdN0

      • ivan osorio

        Aug th, 2017 6:06 AM Reply

        hola jhon.

        entrando por actualizacion me dice que el sistema esta actualizado.

        tengo una quiero descargar watch face e instale en mi smartphone la aplicación Mediatek Smartdevice, active el bluetooth en mi D7 y en mi smarthphone, los dos dispositivos se emparejan. pero en la aplicación cuando le doy conectar me dice que fallo la conexion.

        el otro problema que tengo es que la batería totalmente cargada no soporta mas de 6-7 horas teniendo WIFI, BLUETOOTH Y EN STANDBAY.

        GRACIAS POR SU AYUDA. te agradezco si me cuentas donde puedo conseguir el manual en ingles o donde los puedo descargar. gracias

        • Jon

          Aug th, 2017 3:14 PM Reply

          Hello Ivan, vxp face doesn’t work with Android watches, but MT2502 watches. How to install watchface in Android watches/D7. Please download watchface here. http://www.watchfaceup.com/android.php And extract the file, connect your watch to your pc, create a new folder ‘clockskin’ in your watch. transfer the file to this folder. Make sure there is no double folder name in the clockskin. The battery life problem, please accept the latest firmware. After firmware update, if it still not work, reflash the firmware manually will help. I’m uploading the user manual to this post. Later you can download it here.

          • ivan osorio

            Aug th, 2017 10:44 AM

            hola jon
            gracias por tu ayuda.
            me podrias decir cual es la ultima verion del finware para instalarla gracias

          • Jon

            Aug th, 2017 11:17 AM

            The 8.3 version is the latest firmware.

  • Reinhardt Meißner

    Aug th, 2017 9:35 PM Reply

    Hello Jon,
    I got an update about OTA today. Then the clock was dead. I have to upload the firmware image by flash. Can you please provide this as download. Perhaps the update also fixes the fake weather. I have sunshine every day, 27 degrees and exactly the same air pressure, whether it rains or storms.
    With kind regards from berlin Germany
    Reinhardt Meissner

    • Jon

      Aug th, 2017 11:44 AM Reply

      Hello Reinhardt, you can download the firmware from the above link and about how to make a firmware update, please check this tutorial. https://youtu.be/7lSZMQ6zdN0

      • Reinhardt Meißner

        Aug th, 2017 5:35 PM Reply

        Hello Jon,
        the Firmware in this link is the same name and size as i had bevor OTA update. Is this the newest?
        Kind regards
        Reinhardt

        • Jon

          Aug th, 2017 6:40 PM Reply

          The latest firmware version is Aug 3. The one in the link is 7.14. So check the wireless update.

  • Santiago

    Aug th, 2017 1:07 AM Reply

    Hi, I have the same problem as many of the other users, “Funfit timezone”. I can’t download the last version from playstore because my phone (Moto X Style) is not compatible. The version uploaded here is 2.7.7. Please upload the last one (2.7.8).

    Thanks.

    • Jon

      Aug th, 2017 10:23 AM Reply

      Hi Santiago, sorry, I’ll download the Funfit 2.7.9 version and upload it here.

  • Reinhardt Meißner

    Jul th, 2017 1:27 AM Reply

    Hello Jon,
    I have installed the funfit app from your link and have the timezone problem again. The app has the version 2.7.7. From the store store I installed the funfit app on my old s4. This app has the version 2.7.8. With this version, the error is no longer there.
    Best regards
    Reinhardt

    • Jon

      Jul th, 2017 11:03 AM Reply

      Hi Reinhardt, oh, sorry, the Chinese version doesn’t have this issue, so they doesn’t release the 2.7.8 version. Thanks for figuring it out.

  • Reinhardt Meißner

    Jul th, 2017 11:42 PM Reply

    Hello Jon,
    I have the latest update from 0714 via OTA installed. But the last FunFit App has the Time Zone problem again !! The Timezone ist reset from GMT plus 2 MESZ to GMT+1 after BT connect to FunFit.
    Best regards
    Reinhardt

    • Jon

      Jul th, 2017 10:38 AM Reply

      Hi Reinhardt, what’s your Funfit version?

    • Reinhardt Meißner

      Jul th, 2017 5:44 PM Reply

      Hi Jon,
      I have the Funfit-debug.apk from your site https://drive.google.com/file/d/0B4Ay_s354RncQlExTkdycFYtN1U/view. With this Version was remote Music play working. The only issue was the time zone error.

      • Jon

        Jul th, 2017 3:26 PM Reply

        Hi Reinhardt, please download the latest version on Google Play. It fixed the time zone issue.

        • Reinhardt Meißner

          Jul th, 2017 9:03 PM Reply

          Hello Jon
          I can not install the funfit app from the play store. Google says my device is not compatible. I have a huawai p9. The links on your page all refer to versions other than those in the play store. FunFit_20170422 (2) .rar and funfit-debug.apk. With the pc I can not load the app from the play store, since there is only the install option exists and the app then remotely on the smartphone is installed, which is not. Can you please download the version from the Play stor as download?
          best regards
          Reinhardt

  • Reinhardt Meißner

    Jul st, 2017 5:59 PM Reply

    Hello John,
    I still have a G6 v2. I wanted to keep it up to date. But when I load the scatter file an error message: Error: TS_ROM3 0xFFFFFFFF 0xFFFFFFFF Unsupported file_type in GFH_FILE_INFO.
    Flash image is: NO.1_G6_B_1702201757
    Given it an image which works.
    Best regards
    Reinhardt

  • manuel fernandez

    Jul st, 2017 1:18 AM Reply

    I’m very frustrating about my new D7, I ‘cant paring with Iphone bluetooth the phone indicate the devise is not compatible.
    I try to find a solution but nothing…
    another the battery duration are weak, please give a solution…..!!!!!!

  • VenkataKishore

    Jul th, 2017 4:32 PM Reply

    Hi jon,
    Can we install custom watch faces on the D7. If we can install please let me know how to install it and from where. Does installing a custom watch fae affect battery life on anything on D7.

    Thanks
    VenkataKishore

    • Jon

      Jul th, 2017 5:00 PM Reply

      Hi VenkataKishore, yes of course, you can download the watchface here. http://www.watchfaceup.com/android.php
      And how to install watchface on D7, download and extract the watchface, connect your watch to pc, create a new folder in your D7(folder must be named ClockSkin), transfer the files to the folder, make sure there is no double folder in the clockskin folder, otherwise, the watchface will not display. Go to the watchface page, long press and select the one you like.

  • Lukasz

    Jul st, 2017 5:06 PM Reply

    I’ve installed this firmware and my battery drains in 7 hours. I’m getting angry. I did factory reset and hard reset and it sucks. Do something! It shouldn’t be like this.

    • Jon

      Jul st, 2017 5:51 PM Reply

      Hi Lukasz, I understand how you feel. We are doing something, firmware testing. If there is any good news, I’ll inform you.

  • Reinhardt Meißner

    Jun th, 2017 6:29 PM Reply

    I received yesterday the latest OTA update. After the reboot of the clock, she showed a dead droids with an exclamation mark over it and went into a bootloop. The loop could not be stopped by pressing the button for 10 seconds. I then ran it until the battery was empty. What can I do now to get the clock back in motion.
    Best regards
    Reinhardt Meissner

    • Jon

      Jul st, 2017 11:37 AM Reply

      Hi Reinhardt,

      Download the firmware, connect your watch to pc, flash the firmware manually. After firmware update the watch will back to normal.(You need to charge it before firmware update)
      And about how to make a firmware update. Check this. https://www.youtube.com/watch?v=7lSZMQ6zdN0

      Best regards
      Jon

  • J C

    Jun th, 2017 3:02 AM Reply

    Hi, Jon,
    Thank you for the link to the video review about NFC function, I will try it later. My D7 has the 6.13 firmware and I had done a factory reset after OTA. I had tried Atl with GPS and wifi on but still getting around -1338M. The weather is also not working, it just stayed on with “Loading weather….” and then came up with position fail error. For the sleep function, I did turn on the sleep model when going to bed and turned off the sleep model after waked up, but the today page always only showed 00:00. I hope your engineers will resolve these issues in the coming firmware updates.
    Today, I just found out there is one major issue for me. I had put a sim card in D7 and had mobile data turned off. But I just found out there were some mobile data being used by the watch. I checked the settings and found the mobile data was on after leaving home. I turned it off again and later found out it automatically turned back on again! I do not want to turn airplane mode on as I need to have the phone function on. My sim plan only has very limited data and I do not want to pay for using extra data. Could you please let me know if there is a way to stop the mobile data from turning on automatically? You help is really highly appreciated.
    BTW, my D6 back cover was cracked. Could you please let me know how can I order a D6 back cover?
    Thank you.

    • Jon

      Jun th, 2017 11:55 AM Reply

      Hi J C,

      Thanks for these feedback, we’ve just released a new firmware, this firmware is mainly for weather issue, the Atl is also the weather issue. Please install the new firmware to see if the weather works well in the new firmware. And about the sleep function, we found that it is because of the G-sensor issue. We are now working on this. And the last one, the mobile data issue, it is because we made some optimization on the previous firmware(in order to save power) But it seems that this doesn’t work as we expected. Thanks for this feedback. We’ll fix it in the new firmware.

      And about the D6 back cover, there is a chance to get a free one. We are holding a long term contest for No.1 products’ accessories.(straps,back cover, charger, etc.) Here is the giveaways entrance. http://www.chinawatchs.com/free-no-1-d6-smartwatch-back-cover/ It is quite easy to get one.

      • J C

        Jun th, 2017 4:06 PM Reply

        Hi Jon,
        I just found out about the mobile data automatically on issue was caused by the “Power-save..”—>”Screen autom..” function. When I un-ticked this function, the mobile data now will stay off and not turn back on automatically. I think this is a bug in the software, as my D6 is not doing this when I have the scree auto off function on. When I had the mobile data off it stayed off until I manually turned it on.
        I did the OTA update today and the weather was working when I 1st checked, but when I tried to refresh later it failed again. Same as the Alt, it showed 12.83M at 1st time. But again, when I checked the second time, it showed -1338.94M and stayed on around that number.
        Thank you.

        • Jon

          Jun th, 2017 4:21 PM Reply

          Hello J C,

          Thanks for this important feedback. As we assumed that our last adjustment are awful. It was adjusted for saving battery life, but it is not as we expected.

          And about the weather issue, I received a feedback is just like you said, the first time it works after refresh, no the app sucks. But if you reboot it then the weather works again.

          Thanks again for this important feedback. I’ll contact our engineer and make sure he understand what’s going wrong.

          Regards
          Jon

          • J C

            Jul th, 2017 5:40 PM

            Hi Jon,
            Thanks for the new firmware (7.14) update. It looks like the weather, ALT and mobile data auto on (when screen automa… ticked) issue are all working normal now. But I noticed the weather forecast is not available anymore. Also, the screen off timer for the “open hand brig…” is still the same as the screen off timer setting (minimum 15 seconds) and the sleep mode function still not working. I hope your engineer will have these fixed in next update.
            I just found my watch’s wifi kept dropping off recently and when I checked the wifi signal it’s always poor/weak even when very close to the wireless router. I am wondering if that could be my watch’s wifi antenna connection issue. Could you please let me know if there is a way I can check the antenna connection?
            BTW, I am still wondering if I can order a D6 back cover.
            Thank you.

          • Jon

            Jul th, 2017 3:26 PM

            Thanks, you can get a D6 back cover here. http://www.chinawatchs.com/free-no-1-d6-smartwatch-back-cover/
            About the off timer, sorry, most of the users think that is OK. And we’ll probably not shorten it. Yes, no weather forecast anymore we need to use another weather service to make the weather work worldwide.

            Abou the wifi signal, I did not have this issue, I use it for weather update only. Did you tick up the power saving, screen off and wifi off?
            Anyway thanks for these feedback.

  • Alex Melo

    Jun th, 2017 8:12 AM Reply

    Olá Jon poderia inserir na tela inativa o tempo de 5 segundos, isso ajudaria a diminuir o gasto com a bateria.

    • Jon

      Jun th, 2017 5:03 PM Reply

      Hi Alex, I know 5 seconds is too long, just as J C said, we’ll make it more power-saving.

  • Reinhardt Meißner

    Jun st, 2017 9:53 PM Reply

    Hello Jon,
    I have the last firmware version 20171306 manually flasht. Afterwards, some settings were changed differently than after the OTA update and the battery life is now much longer. Problems are still causing the weather app and the remote music player. I have the idea that the OTA update is faulty. The time for the download of the OTA package up to the start of the update was also very short (about 1 minute). Now do further tests with SIM, wifi and BT. Can you install a function that automatically turns off mobile data reception when wifi is connected, and again when wifi is disconnected.
    Kind regards
    Reinhardt

    • Jon

      Jun nd, 2017 12:27 PM Reply

      Hi we are going to release a new firmware, mainly for weather issue. And about the remote music player, do you mean you can’t control the music player in your phone?
      Thanks for suggestion, about the radio switching, I’m afraid not, ’cause most people use both of the signal, wifi for network surfing, mobile data for calls, messages. Anyway thanks.

  • J C

    Jun th, 2017 4:15 PM Reply

    Hi, Jon,
    I just got my D7 and updated to the lastest firmware. I found a couple of problems (I haven’t used it long enough to see if there is any other issue) and hope you can help.
    First for the google play app, I could not find anyway to use the setting, as the 3 bars on the top right hand corner was out of the screen display area. Is there a way to show up the 3 bars for bright up the setting?
    Second, the lift hand to light up the screen was not working properly. It works for lifting the hand but it also turns the screen on when the hand was not lift. It looks like whenever the hand stops moving, the screen turns on. The main problem for this is the screen will stay on until the screen off setting time is up (minimun is 15 seconds), and that consumes a lot of battery. I had a D6 and it would turn the screen off in 3 seconds when it was turned on by lifting hand. Is it just my watch problem or a software issue? I would like the screen turns off in 3 seconds when it was on by lifting hand.
    Thank you for your help.

    • Jon

      Jun th, 2017 5:01 PM Reply

      Hi J C,

      The google play app issue, yes, you can’t access the 3 bars, but you can click the blank to search the apps. Also swipe from left to right, you’ll get the settings, you can find everything here. 🙂

      And about screen off time, thanks for this feedback, we’ll try to adjust it.

      Thanks.

      • J C

        Jun th, 2017 4:57 PM Reply

        Hi Jon,
        Thank you for letting me know how to bring up the google play settings. It works but I had to swipe a few times before the settings came up.
        Thank you for your help and hope your engineers can have the lift hand screen on time reduce to 3 seconds to save battery life in next firmware update.

        • Jon

          Jun nd, 2017 12:06 PM Reply

          Hi J C, I’m not sure, because the hardware G-sensor is not the same as the G6/S9, so I’m not sure if D7 supports. 🙁

          • J C

            Jun th, 2017 8:19 AM

            Hi, Jon,
            I still hope your engineers will be able to implement the 3 seconds screen off timer for the lift hand screen on function. This would make the watch much more user friendly and usable. At the moment if I had the lift hand light up the screen on the battery would run out much quicker so I have to turn this off. It makes the watch function much more limited and hard to use as whenever you want to have the screen on you have to press the power button. I would think the screen on trigger signals from the power button and the g-sensor are different and should be able to have different off timer. This function is already implemented on other No.1 devices (as I mentioned before, the D6 has this function), so I trust your engineers will be able to do it as this will make the D7 much more attractive for buyers. There are issues I had noticed after only using the D7 for a few days:
            1. the Alt is not showing the correct number. The 1st time I checked, it showed 12.5M but then from the 2nd time I checked, it showed -1338.6M. And has been staying on that number.
            2. the Sleep monitor function is not working, I turned sleep monitoring on when I went to bed but in the morning when I checked it was only showing 00:00.
            3, the NFC, there is nowhere I can find how to use the NFC. According to the D7 spec, it should have NFC to unlock NFC enable door lock. Could you please advise how to use the NFC function?
            Thank you very much for your help and trust your engineers will make the D7 software a great one.

          • Jon

            Jun th, 2017 5:01 PM

            Hi J C,

            Thanks for this suggestion, I’ll try to make our engineer understand this and shorten the screen off timer.

            And what’s your D7 firmware version? ’cause the Alt issue is just like the weather, we’ve solved it in the 6.13 version.
            Does weather app work well for you? Did you try to enable GPS or network to see if there is any difference.

            About the Sleep monitor, you need to enable it on the sleep feature when you go to work and shut it down when you wake up manually.

            How to use the NFC feature, you can learn something from this video review. https://youtu.be/ipexROvHGTQ

  • Alex Melo

    Jun th, 2017 6:50 PM Reply

    Preciso do drive para windows 10.1 para fazer a atualização via USB .

    • Jon

      Jun th, 2017 11:02 AM Reply

      Check this video tutorial, you can download the drivers in the description. https://youtu.be/NbJCbdfPlF8

      • Alex Melo

        Jun th, 2017 11:43 AM Reply

        Os drivers disponíveis são dos windows 98, xp, vista e 7.
        Todos incompatíveis com windows 10.1 eu já assisti o tutorial e sei fazer o procedimento via usb, porém para o sistema reconhecer o Smartwatch desligado precisa deste drive.

      • Alex Melo

        Jun th, 2017 8:38 AM Reply

        Olá Jon!
        Melhorou um pouco o problema da bateria do No.1 D7, usei o smartwatch o dia inteiro e precisei de recarregá-lo a noite mas, ainda está muito abaixo da proposta de vocês que foi anunciada na propaganda do aparelho com seus 500mah.
        Agradeço pelo esforço e estou acreditando em seu trabalho.

        • Jon

          Jun th, 2017 5:06 PM Reply

          Hi Alex,

          Yes, we’ll keep on hard working. D7 supports OTA update, right? So please wait for our update, we’ll do some system optimization to make battery life longer.

  • Reinhardt Meißner

    Jun th, 2017 5:30 PM Reply

    Hi Jon,
    I pressed the button for 10 seconds. The battery was previously at 100%. After the restart the display was after only one minute at 95% and after 5 minutes at 90%. The watch has a SIM card and was in power saving mode. Before the OTA update I had at least 20 hours of battery life. The step counter function now returns. For the remote music function, however, the clock is missing the A2DP and AVRCP Bluetooth profile.

    • Jon

      Jun th, 2017 11:09 AM Reply

      Hi Reinhardt,
      If this firmware is not as the previous one, you can download it here and downgrade the firmware manually. IMO, the problem is because you let the screen always on, try to charge it 100% and see how long the battery last.

  • Alex Melo

    Jun th, 2017 4:47 AM Reply

    Olá sou do Brasil e identifiquei o problema de alto consumo de bateria:
    OS fun está consumindo 30% então, deve se realizar um firmware que diminua esse consumo ou trocar o OS. Pelo android 5.1 puro para smartwatch.
    Mesmo usando em tudo reduzido o smartwatch tem a bateria somente para 8h de uso contínuo, e, não é isso a proposta apresentada pela empresa com seus 500mah. Do NO.1 D7.
    Se trata de propaganda enganosa.
    Arrumem isso por favor!
    Estamos no aguardo de uma resposta rapida!

    • Jon

      Jun th, 2017 4:13 PM Reply

      The latest firmware 6.13 version has resolved such issue. You just need to update to the latest firmware and make a factory rest after firmware update.

      • Alex Melo

        Jun th, 2017 6:40 PM Reply

        Olá jon!
        Eu já realizei esse upgrade 6.13 e não resolveu o problema da bateria!
        Fiz o processo de restauração de fábrica e depois atualizei conforme informado por você e nada se resolveu, pelo contrário agora o consumo da bateria está a 1% por minuto.

        • Jon

          Jun th, 2017 11:11 AM Reply

          Hi Alex, your problem is the same as Reinhardt, try to charge it to 100% and see how long the battery last.

  • Anonymous

    Jun th, 2017 4:34 PM Reply

    I am also the same situation.
    Battery is now immediately expire.
    The latest firmware is a change for the worse.

    • Jon

      Jun th, 2017 4:25 PM Reply

      Please check your firmware version. I’m afraid that you did not upgrade successfully. Also don’t forget to make a factory reset after firmware upgrade.

  • Reinhardt Meißner

    Jun th, 2017 11:21 PM Reply

    I have received an OTA update today for my D7. I thought the mistakes are being rectified, but since this, nothing is working. Battery drains down 1% in 1 minute. Step counter is not working, the weather app means “cannot find location”, WLAN connection goes on and off, showing the clock at arm movement is not working, remote musicplayer does nothing and so on. I have not seen anything like this in 30 years as an IT developer.

    • Jon

      Jun th, 2017 12:14 PM Reply

      Hi Reinhardt, make a factory reset after firmware upgrade. Check the firmware version, which version do you have?

      • Reinhardt Meißner

        Jun th, 2017 4:30 PM Reply

        hi Jon,
        I have made a factory reset and my firmware is Build No. RH672_V2.1_W03_NJY_A ,Kernel 3.4.67 13 Jun

        • Jon

          Jun th, 2017 4:00 PM Reply

          Hold the power button 10s, this trick works for others.

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