We are here for support

June 6th, 2017

Sorry for the inconvenience caused by the D7 firmware.

Although we have released a new firmware which does solve some issues, there are still some. I’ve recorded every issue we’ve found, we have resolved some of them. Thanks for helping us to solve these issues. Tomorrow, we’ll release a new firmware. This one is for the battery usage app, for battery life issue.

I just read something useful. +Jiantree * He found a way to solve the Auto-wake-up feature, after firmware update, you just need to long press the power button to cut off the power, and then this feature will work again.

Thanks for his help, we are also working on this, hope this help.

And about June 6 or June 7, we’ll release another firmware. This one focuses on the issues we’ve found.

Sorry again. If you have any questions, you can leave a comment below. Thanks.
Have a good day.

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  • CG

    Mar th, 2018 3:46 PM Reply

    How do I check firmware release in my D7? Is there anyway to turn off display during heart monitoring? It eats up the battery. Thank you, cg. PS Love the watch!

    • Jon

      Mar th, 2018 2:49 PM Reply

      Hello CG, you can go to the settings, about device, you can find it there. About the display, you can only turn it off manually, because this heart rate is real time monitoring.

  • Martin

    Mar th, 2018 8:15 PM Reply


    Hi, could you give me link for firmware 1.58.6 for my watch NO1 F5?

    Thank You.

  • Beps74

    Jun th, 2017 8:07 PM Reply

    Hi, I’m looking for the following firmware for my watch:
    Do you know where to find me?
    Thank you

  • maxime

    Jun th, 2017 12:26 PM Reply

    i have a no.d7 and i want to update the firware and it’s not working

    • Jon

      Jun th, 2017 4:05 PM Reply

      Hi maxime, we’re testing a new firmware, if it goes well, we’ll release it on Monday. Sorry for the inconvenience.

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