What to do to save your dead watch?

February 15th, 2017

Generally, we hold the power button seconds to turn on your watch. But sometimes your watch may suddenly shut off and the power button may not work anymore.

This may be a hardware damage, if so, that means your device is broken, you can’t use it anymore. But it may be a software issue, here I want to introduce several methods to fix your watch.

First, plug it to a charger for a few minutes.

Most of smartwatch has a battery life issue, the more complete function watch the short battery life. The battery becomes impure after charging every day. If your watch’s battery life is almost dead and you let the battery drain out, the power button won’t respond you anymore. To fix such issue, you just need to plug it to a charger for a few minutes. Don’t turn it on immediately. After a while, you can turn it on and it will work normally. But you’d better charge it when it is power on.

I also heard someone complaining that their watch can not charge anymore. You can change another usb port or change another usb cable and be aware of the metal in the dock, you may probably break the back cover.

Second, disconnect the battery or cut off the power.

Android watch or tethering watch OS is not as Android Wear OS stable, sometimes it maybe hard-freeze and can’t respond.

You can hear the sound, when you press the button, but the screen remains black. This can be caused by your damaged screen, or the frozen watch OS. You can disconnect the battery wait for minutes and then reconnect it again, to do a hard reset. If the battery is not interchangeable, you can press the power button ten seconds to cut off the power. Then you can boot it up.


Third, factory reset and firmware update.

In some cases, your watch do boot up but there may be still some function won’t work, simply you just need to do a factory reset. It will erase the cache then the watch would work smoothly. If your watch can’t even boot up you can download the MTK droid tool to create a back up or recovery. And then use SP_tool to flash the recovery. You can also download the firmware in NO.1 official website, flash the firmware directly.

Thanks for reading, hope it helps.

Website: http://en.001phone.cn

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  • Aldy

    Oct th, 2018 7:55 AM Reply

    My No.1 D5 can charge, but lcd still black.
    Have press power button for 10 second, no effect…. Pls help

    • Cherry

      Nov th, 2018 12:42 PM Reply

      we dont produce D5 anymore

  • andre

    Aug th, 2018 4:20 AM Reply

    hi i need help how i reset the no 1 g3 ?

    the screen is black and dont change

  • Shuffy

    Aug th, 2018 3:44 AM Reply

    Why I cant Charge my No. 1 G6 Watch? its still new unboxing. i tried the usb cable from the box and tried all other usb charger none of them working. what should i do?

    • Cherry

      Sep th, 2018 12:50 PM Reply

      you need to contact the seller store

  • Saneem anjum

    Aug th, 2018 5:27 PM Reply

    My No.1 G3 smart watch does not turn on when i hold the power button,it does not even boot up and its battery is also not removable,what should i do?

    • Cherry

      Sep th, 2018 3:38 PM Reply

      contact the seller store

  • berigth

    Jul th, 2018 12:35 AM Reply

    hello friend … when I’m charging my watch the battery is charged in 10 min before it took 45 minutes … the clock is completely discharged in 1 hour … what could be happening? I hope you can help me

  • Vicky

    Jul th, 2018 1:21 PM Reply

    After install new face watch my watch is brick only display on off plz help how to solve.. My watch is iwo 4 mtk2502c

    • admin

      Jul th, 2018 11:56 AM Reply

      We don’t know iwo 4, but I think you can upgrade firmware solve this problem

  • Rishabh Agrawal

    Jul th, 2018 7:28 AM Reply

    hi i want to fix my gonoise loop smartwatch software as it is stuck.
    its logo flashes then whole screen goes blank i dont know what to do please help me.

    • Jon

      Jul th, 2018 2:47 PM Reply

      Did you try to make a firmware update?

  • Atul

    May nd, 2018 1:54 PM Reply

    My w8 smartwatch screen is broken what I should do

    • admin

      May rd, 2018 12:00 PM Reply

      We don’t know W8 smartwatch, I think you could find the seller

  • harsh

    Apr th, 2018 5:36 PM Reply

    hey . i have no1 d5 + smartwatch and it is hard bricked right now can anyone tell me how to reset it i have also tried flashing it but it is not working.

  • admin

    Mar th, 2018 3:32 PM Reply

    You can try upgrade firmware first: firmware of G8 here: http://en.001phone.cn/no-1-g8-firmware.html

  • Peter

    Feb th, 2018 1:04 AM Reply

    How can do factory reset on S9 ? Or how can I setup the language?

  • Om Chevli

    Jan rd, 2018 12:03 AM Reply

    My No.1 G6 has freezed and touch is not working on the watch. It is stuck at watch face. I turned it off and again turned in, but it is not responding. Please help me sir it has only been 2 days i have bought this watch

    • admin

      Jan rd, 2018 10:57 AM Reply

      Please follow our step in this article, or upgrade firmware


    Dec th, 2017 3:18 AM Reply

    Hi, my G5 is unable to boot up properly after I tried to update the firmware. It does vibrate and shows the logo of NO.1 when I try to switch it back on, but that’s all, the screen remains black after that. I’ve follow every single step in your tutorial, but still I think there is some problem on the firmware, because I actually found few cases that are similar to mine after going through all the comment.

    • Jon

      Dec th, 2017 4:32 PM Reply

      Hello EHCEE, what firmware did you try to update it? You need to download the correct firmware and reflash it.

  • igor

    Dec th, 2017 10:33 PM Reply

    hi, the problem with my D7 is that my son has touched developer options, changing the settings of touch screen resolution. so I can’t see well the screen and the touch do not work ( so I can’t switch off or run any app or what ever). is it enough to disconnect the battery cable for a factory reset or I have to reinstall the firware and rom as in the video of NO.1 official website (where can I download S6 rom)? thanks a lot!

    • Jon

      Dec th, 2017 2:57 PM Reply

      Hello igor, nope, the battery is built-in the SoC, reflash the firmware will help. And how to switch off the watch, hold the power button 10s to shut it down.

      • igor

        Dec th, 2017 5:22 PM Reply

        hallo I have already tried to hold the power button 10s to shut it down: the d7 goes off, then it turns on, but the screen remain the same (can’t see well and the touch screen do not work) other ideas? thanks a lot!

        • Jon

          Dec th, 2017 5:47 PM Reply

          Let the battery drain out, then use a win 7 computer to reflash the firmware. 🙂

          • igor

            Dec th, 2017 9:25 PM

            just the last chance …. a last question: to reflash the firmware I just follow the instructions of the video tutorial. but in the tutorial it tells me to download the s6 rom. I wanted to know if there is a specific website where I can download it, or just download any s6 rom for mtk 6572. again thanks a lot!

          • Jon

            Dec th, 2017 6:20 PM

            Sorry igor, no S6 rom.

          • igor

            Dec th, 2017 1:03 AM

            hi…the last chance I have just one more question: to reflash the firmware I follow the tutorial video of this website, but into the tutorial it say that I need the s6 rom(but there is no web address). there is a particular website from whitch I can download the s6 rom or I can download it from any website, simply looking for “s6 rom mediatek 6572”? thanks a lot!

          • Jon

            Dec th, 2017 11:48 AM

            Hello igor, but your watch is D7 why you need the s6 ROM, and I don’t know what is s6. 😐 You can download the D7 firmware directly. 🙂

  • Melvin

    Nov th, 2017 9:03 AM Reply

    Hi, my watch automatic light up function does not seem to work is there just fix for it?

    • Jon

      Nov th, 2017 12:50 PM Reply

      Hello Melvin, which model? Did you try to reboot or flash the firmware?

  • Tegart

    Apr nd, 2017 8:39 PM Reply

    My watch has failed firmware update and dead how to fix it?

    • Jon

      Apr th, 2017 12:16 PM Reply

      If it is the failed firmware update problem, you can re-flash the firmware to fix your watch.

  • Bergman

    Mar th, 2017 11:05 PM Reply

    Hallo there, i have these NO.1 G4. If i puss the on/of button twice, the Watch would go on again. It’s stick inthethe clockface. It has the latest firmware. If IT stick i have to put a scruwdriver between the + and – polls of the battery. Than it’s working again. I think thuis is not the wat to do IT. But it works for me! Is there a nother way to do IT?
    Is it even a way to flash it to for exemple to android wear software?

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