We are here for support

Sorry for the inconvenience caused by the D7 firmware.

Although we have released a new firmware which does solve some issues, there are still some. I’ve recorded every issue we’ve found, we have resolved some of them. Thanks for helping us to solve these issues. Tomorrow, we’ll release a new firmware. This one is for the battery usage app, for battery life issue.

I just read something useful. +Jiantree * He found a way to solve the Auto-wake-up feature, after firmware update, you just need to long press the power button to cut off the power, and then this feature will work again.

Thanks for his help, we are also working on this, hope this help.

And about June 6 or June 7, we’ll release another firmware. This one focuses on the issues we’ve found.

Sorry again. If you have any questions, you can leave a comment below. Thanks.
Have a good day.

8 thoughts on “We are here for support”

    1. Hi maxime, we’re testing a new firmware, if it goes well, we’ll release it on Monday. Sorry for the inconvenience.

  1. Hi, I’m looking for the following firmware for my watch:
    N03D_V1.0_NB1_G5_NEW_B_1705101743.
    Do you know where to find me?
    Thank you

  2. How do I check firmware release in my D7? Is there anyway to turn off display during heart monitoring? It eats up the battery. Thank you, cg. PS Love the watch!

    1. Hello CG, you can go to the settings, about device, you can find it there. About the display, you can only turn it off manually, because this heart rate is real time monitoring.

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